What is the payment method?
W Lane accepts VISA, Master Card, American Express, Zip, After Pay and PayPal.
How do I cancel my orders?
Please ensure to the best of your ability that your order and delivery information is correct, as they are unable to make amendments after an order is placed. Unfortunately, W Lane cannot make changes to:
* Delivery address
* Colours and sizes
* Adding or removing items
* Applying discounts and rewards
*Full order cancellations
How long will it take to receive my order?
Orders within Australia will be delivered within 7-10 business days from the day you place your order. Orders within New Zealand will be delivered in up to 14 business days from the day you place your order. Delivery may take longer in remote or regional areas or during sale periods. See W Lane Shipping & Delivery page for more information.
How do I exchange my item?
W Lane is so sorry you weren’t 100% happy with your purchase. To make things simple, they’ve created a guide for returning your item, either online or in person. The short version is that W Lane are happy to accept returns, either for exchange or refund, as long as your item is eligible. This means:
* It is within 30 days of when you received your item
* The item is unworn, in its original condition and has tags still attached
* You have a proof of purchase
How do I find my correct size?
It’s difficult to guess your size when shopping online, so W Lane have created a simple Size Guide to help you compare your measurements and find your best fit. Happy shopping!