Can I order online and pick up or collect my items in the store?
Unfortunately, they are unable to provide a pickup or collection service for orders placed online. All items ordered online are shipped directly from their warehouse.
How do I track my online order shipment?
You will receive a shipping confirmation email to let you know your order is on it’s way to you! This will contact a click through link to your tracking details with Australia Post, as well as your tracking ID. Please kindly note it may take up to 24 hours for your tracking to be valid with Australia Post.
What size am I? Do you have a size guide?
They sure do! On each product page, you can click through to their size conversion chart. They try their best to provide the most accurate sizing information and conversions, however, please keep in mind that due to the nature of footwear, not all sizing, styles or fabrics will fit or feel the same for every individual. They currently don’t provide exchanges of styles/sizes, you can however contact their online support team to request a return for a refund within 28 days of placing your order, and then place a new order for the item you wished to receive.
How can I view my order status and history?
If you have used an account to place your order, to view your order status and history you will need to log in and access the “My Account” tab. This will then allow you to view your order, order status, and print a tax invoice.
What form of payment options do I have for my online order?
Julius Marlow accepts payment via VISA, MasterCard, Pay Pal, and Afterpay. Please kindly note they do not accept AMEX.
How do I use an online store credit applied under my account?
If you have been notified of an online store credit added to your account, to access your online store credit, please log in by using your e-mail address and password. Once you have added items to your cart, please check out, and your online credit will appear above your order total for you to add as payment (either partially or full amount)