Why is Berlei now charging for shipping?
Free shipping is available on all orders for Berlei members. For non-members, free shipping is still available when you spend over $49 (excluding online eGift Cards, which don’t require shipping) otherwise $5.95 is applied. They’ve worked hard to keep your shipping costs low for you, but by making this change they’re ensuring they can continue to offer delivery for shoppers across Australia for the long term.
Why can’t I return underwear or hosiery for change of mind?
You can, but only if they are faulty. Otherwise, there are two reasons why they can’t accept returns for underwear (briefs only) or hosiery. Firstly, for hygiene reasons, secondly to stop this product going to landfill. Each time a pair of briefs or tights is returned to them they cannot re-use it so it ends up in landfills, which they are committed to reducing as part of our long-term sustainability mission.
Why doesn’t the value amount of my eGift card qualify me for free shipping?
Good question! They offer electronic gift cards for purchase on their website, which they’d send to you via email. As they do not require shipping the dollar value of your eGift Card is exempt from the total amount of your order when added with other products totaling less than $49. In this case, a shipping charge is applied. If your eGift Card is added to orders containing products totaling over $49, you qualify for free shipping irrespective of the value of the eGift Card.
Is my personal data safe If I create an account?
Your data is safe with Berlei as they are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password.
IS IT SAFE TO ENTER MY PAYMENT DETAILS ONLINE?
They take security seriously. Your payment details are automatically encrypted when you enter them.