How long does delivery take?
For an estimate on how long your order will take to arrive, check your delivery postcode in their Delivery Calculator. Please note that this is an estimate only. The Hamper Emporium continue to send out orders on time, however, there are currently significant COVID-related delivery delays throughout the Australia Post and Star Track network.
Some deliveries are arriving within normal delivery timeframes; however, some are severely delayed as they are caught in bottlenecks and backlogs in depots around Australia. It is difficult to predict which runs will be impacted and can change day to day.
Can you deliver on weekends or after hours?
Their couriers are only able to deliver on business days, within usual business hours. This means that deliveries only take place Monday-Friday, and are unable to be made on public holidays or weekends. Occasionally during busier periods such as Christmas, Christmas hampers deliveries are made on weekends to residential addresses to keep up with demand. These deliveries cannot be requested or guaranteed.
Will all of my ordered items arrive together?
If your order contains multiple hampers all going to the same delivery address, it is likely that your entire order will be delivered at once. Each hamper is sent as its own individual parcel, with its own shipping label. This means that on the rare occasion, parcels can be separated from each other in transit. In this case, usually, the hampers will arrive within a day of each other.
Do The Hamper Emporium ship internationally?
They do not deliver outside of Australia, but they do deliver Australia-wide. For international deliveries, The Hamper Emporium advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.