Will SurfStitch ship internationally?
Yes. Just select your country in the shipping page of checkout. Delivery rates differ from country to country, but lucky New Zealanders get free express shipping for orders over $50. All prices are shown in Australian Dollars.
How long will my order take to arrive?
Express shipping: 1–5 business days. May take longer for regional areas. Bulky shipping: 1–7 business days. Regional areas will likely take 7–14 business days.
What payment methods will SurfStitch accept?
SurfStitch accepts Visa, Mastercard, American Express, PayPal, Afterpay, and bank deposit.
Can you ship my order to a PO Box or Locked Bag address?
Within Australia, SurfStitch can ship to PO Boxes with Express or Regular shipping. They can only ship to a Locked Bag address with Australia Post so your order will be shipped on their regular service if you have entered a Locked Bag address for delivery. International orders can be shipped to a PO Box, but they are unable to ship to some address types and will contact you if this is the case.
My tracking says my order is delivered, but I don’t have it. What do I do?
If you have selected Express Shipping you have provided authority for the driver to leave your parcel unattended at the shipping address entered on your order. The parcel will normally be left at your front door or mailbox, but can sometimes be hidden out of sight behind pot plants or in a carport.
For secure apartment blocks, the parcel may also be left with a front desk or in a general parcel delivery area if the driver cannot access your front door. SurfStitch cannot take responsibility for no-signature deliveries once left at your address, so they recommend selecting signature delivery if you feel your address is unsafe to have a parcel left.