What is the payment method?
Saucony accepts VISA, Master Card, American Express, and PayPal.
How do I track my order?
Saucony send regular tracking emails to keep you updated throughout your purchase journey. You’ll receive an automated notification directly from StarTrack after your.
How do I claim my warranty?
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Do I need to pay for shipping?
Saucony Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer free shipping on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.
Why haven’t I received any tracking information?
Saucony recommend checking your spam/junk inbox as it can sometimes land in there. If it’s still missing, please get in touch with the customer experience team and they will be able to assist you.
Can I change or cancel my order?
Unfortunately, Saucony is unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with their returns policy.