How long does the delivery take?
Unlike many online retailers, all items are located in their Melbourne warehouse. They will be dispatched the next business day following receipt of your order. Once items are dispatched from Robins Kitchen, you should expect delivery within 2-10 working days depending on your location. They have created a delivery map with estimated delivery times that can be viewed here.
Do Robins Kitchen offer back orders or drop shipping?
Robins Kitchen do not offer backorders and all items are sent from their Melbourne warehouse the business day following your order.
Can I cancel or change an order?
Please contact one of Robins Kitchen's Customer Service Representatives on (1300 136 936) or email them (info@robinskitchen.com.au) and they will advise whether the cancellation or a change to your order is possible. It is only possible to cancel or change your order if the picking process has not commenced.
What is Robins Kitchen's refunds or exchange policy?
If for some reason you are unhappy or have changed your mind about the item that you have purchased with Robins Kitchen, you may return the item at your cost for store credit within 30 days. For a refund to be applicable proof of purchase must be obtained and the product must still be undamaged, unused and unopened in its original packaging. All refunds will be deposited in the same method that was used for the purchase of the items.