What is the refund policy at Red Balloon?
Refunds can be requested on experience vouchers only, within 14 days of purchase, and they may be refunded back to the original payment method. Once a voucher has been used to request a date with the experience provider, refunds are no longer permitted.
What is an e-gift card?
An e-gift card is a RedBalloon gift card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message and the digital e-gift card will be delivered to the nominated email address within 1 hour from the time of payment.
Can I cancel my e-gift card order if I order online?
Unfortunately, once an order is submitted online, it is unable to be cancelled.
Can I return or refund an e-gift card?
E-gift cards cannot be exchanged for another denomination of e-gift card or for tender. E-gift cards cannot be refunded or returned, unless required by Australian Consumer Law. Delivery fees are non-refundable unless required by Australian Consumer Law.
Where can the e-gift cards be used/redeemed?
You can redeem your RedBalloon e-gift card online at the RedBalloon website. Terms, Conditions and exclusions apply. Please read the RedBalloon Gift Card & E-gift Card Terms and Conditions of Use for full details.