How can I pay for my order?
Orelia London accept payment using all major credit and debit cards, as well as Paypal.
Do you ship to my country?
Probably. Orelia London deliver all over the world – delivery charges apply. They currently don’t deliver to Russia.
I’m not at home during the day. How can I get my goods?
Please give a delivery address at the point of order where someone you know is in or your workplace address. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office.
What should I do if you’ve sent me the wrong goods?
Please contact them, details can be found on the Contact them page.
Can I return my order?
Yes, you have 28 days to return your order. Please refer to their Delivery & Returns page. They only refund postage on returns if the item is faulty, it is always best to email them first before sending your return.