What is the payment method?
Dick Smith accepts VISA, American Express, Master Card, and PayPal.
What if my product is faulty?
Dick Smith will provide a repair, replacement or refund in accordance with the Dick Smith Minimum Voluntary Warranty Policy as explained in the table below. The Dick Smith Minimum Voluntary Warranty Policy outlines the minimum remedies they will provide and the minimum time periods in which these are offered. These minimum time periods and remedies do not supersede your rights and guarantees under the ACL.
What is the policy for expenses incurred with the faulty product?
Dick Smith will cover any reasonable expenses that arise in making a claim. This includes, but is not limited to, covering the cost of returning faulty goods to a nominated repair centre. Provided you follow the processes outlined by the Dick Smith Customer Care team you will incur no costs when claiming on a genuine fault.
How do I find the user manual for my item?
Most items will have a user manual attached to the product listing under the ‘User Manuals’ segment and will arrive with a Quick Start Guide that will contain useful information for you.
If your item is no longer listed on Dick Smith website, head to their Help Centre and search your product code. Any articles or manuals attached to this product code will appear for your viewing.
What if I need help with my order?
You can get in touch with Dick Smith Customer Service Team via your Dick Smith Account on their website.
In order to provide you with the fastest and most efficient response, Dick Smith need as much information as possible regarding your order. You can do this by following 3 easy steps:
* Log in to or create your Dick Smith account
* Go to your Order History and select the item you need help with
* Fill in the form and include any relevant information