Can I return my online purchase to an Adairs store?
As their stores are temporarily closed, Adairs are not accepting in-store returns or exchanges at this time.
How long will it take for my refund to be processed?
Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.
Can I return an oversized item?
Oversized items cannot be returned via Australia Post or to Adairs stores. Please call their Customer Service team on 1300 783 005 to arrange delivery back to Adairs. Please keep in mind the following; Shipping fees are non-refundable. If returning an oversized item online, there will be a fee charged for the cost of delivery back to Adairs.
I have ordered a pick-up oversized item, when can I pick it up?
Effective immediately, all Customer Collections from our delivery partner can no longer be completed due to social distancing measures in place. If you have an order ready for collection or have selected this delivery option, Adairs will contact you to arrange a redirection to an alternative agreed delivery address.
Will I be notified once my order has been dispatched?
You will receive an email with your tracking number as soon as your items have been dispatched.
I don’t want it anymore, can I cancel it?
If your order is not in progress at the warehouse or has not been dispatched, Adairs can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account. However, if your order has been dispatched, Adairs can only refund you after the order has been delivered. They are very sorry for the inconvenience this may cause you.