How do I place an order?
Ordering with them online is simple; find the product you’d like, chose between the available drop-down options (which vary by-product) and click add to basket. You can then click on your basket in the top right of any webpage to amend quantities or delete items, as well as chose whether you’d like to pay a 50% deposit or pay in full. Clicking the checkout button will take you through their secure WorldPay system where they will take payment from your card and complete your order. They reserve the right to charge a £50 order administration fee.
Alternatively, if you’d prefer to talk to a sales representative they would be more than happy to take your order over the phone. Call them on 01254 268 590 to place an order today.
What methods of payment do you accept?
They accept all major credit and debit cards, including MasterCard, Visa, Switch/Maestro, Amex and JCB cards as well as PayPal, Google Checkout, personal cheques, and bank or building society cheques (Please make payable to “Designer Sofas For You Limited”).
What happens if I cancel my order?
DesignerSofas4U are specialists in making bespoke furniture, which unfortunately means that they will not accept any returns from a customer unless this made to measure product is faulty, or damaged during delivery. This is because each piece is tailored specifically for each customer and can’t be resold. All other furniture orders can be canceled up to 14 days before the delivery date. If you decide to cancel your order, DesignerSofas4U will keep your 30% deposit together with a £50 administration charge.
Once your furniture has been delivered, DesignerSofas4U will not accept any returns or offer a refund unless the product has arrived faulty or has been damaged in transit. If this is the case, please contact their office immediately before signing.
Due to hygiene reasons, they will only accept a returned mattress if it is wrapped in its original packaging. If you would like to test a mattress, please do so with it still contained in its packaging until you have decided to either return or keep it.
Their returns policy does not affect your statutory rights.
When can I expect my order?
Delivery times will vary product to product, though as a guide they list an estimated delivery time in the item’s description.
What if I’m unable to take delivery of my order when it’s ready?
DesignerSofas4U will contact you when your order is ready for dispatch from our warehouse to arrange a delivery slot. Your order must be shipped within 14 days following this or they will charge you for storage, which is payable in advance.
If they have been unable to deliver your furniture after 2 months, your order will be canceled and a refund issued, less a 30% deposit, a £50 administration fee, and any storage fees left outstanding.